Returns & Refunds

I hope you’ll be delighted with your purchase from The Petal Press. Every print is carefully checked before being packaged and posted to ensure it reaches you in perfect condition.

Damaged or Incorrect Items

If your order arrives damaged, or if you receive the wrong item, please contact me within 7 days of delivery, supplying photographs of the item and its packaging where possible. I will work with you to arrange either a replacement or a full refund where appropriate.

If you Change your Mind

As each print is prepared and packaged with great care, I am unable to offer exchanges.
If you wish to return a standard (non-personalised) print because you’ve changed your mind, please contact me as soon as possible after receiving your order. Returns may be accepted provided the print is returned in its original condition and packaging. Return postage costs are the responsibility of the customer.
Once the print has been safely received and inspected, a refund of the purchase price will be issued where applicable.

Personalised or Commissioned Work

Unfortunately, I cannot accept returns or offer refunds on personalised, commissioned or bespoke artwork unless the item is faulty or has been damaged in transit.

Questions?

If you have any questions before placing an order, or if there’s a problem with your purchase, please don’t hesitate to get in touch.
Email: contact@thepetalpress.co.uk

Importantly…

I want every customer to enjoy their purchase, and I’ll always do my best to resolve any problems quickly and fairly. So if unfortunately there is an issue with your order, please do get in touch.